Improve your repairs service with Lean
1 DAY WORKSHOP
Solve your void problems for good, using Lean thinking!
Carrying out repairs is a huge area for registered providers and local authorities to get a firm grip on. For many organisations it costs millions every year and absorbs countless hours of your staff time. It is also the most important issue for tenants.
We all know managing our repairs service is a significant part of both asset management and influencing the satisfaction levels of tenants and residents -it's one of our key business processes and yet many organisations still struggle to achieve the levels of performance they want.
If you are one of these organisations read on - we can help you.
Our one-day workshop will guide you through a systematic new way of managing your repairs service from the point the tenant contacts you through to the operative putting away his tools after a right first time repair. Delegates will learn new powerful tools from the world of Lean and Six Sigma, which remain the most successful improvement methods around today.
This workshop will provide you with a springboard with which you can start to make step improvements in your repairs service in a sustainable way.
As a result of this workshop you can expect
- Repair service problems to be solved more swiftly and sustainably
- Your teams to be more effective in identifying areas for improvement in the repairs service and implementing them
- Change to happen more quickly
- Your staff to be authentically engaged in improvement -more motivated
- An action plan for implementation
This can lead to
- Reduced costs through maximised ‘right first time’ and ‘first time fix'
- Supercharged staff and
- delighted customers
all at the same time!
Cost £795 per day for up to 10 delegates plus VAT and Expenses